Refund Policy

gizmolab.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: Eligible after 110 days due to customs delays
• Other Countries: Eligible after 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

• If tracking shows “delivered”, no refund or resend will be provided
• If not received, a non-delivery certificate from the local post office is required

3. Damaged Products

• Full refund or replacement for severely damaged items
• Partial refund for minor damage (e.g., small scratches)
• No refunds for packaging damage caused by international shipping
• Claims for electronic products must be submitted within 30 days

4. Incorrect or Missing Products

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• For size-related issues, please include a photo with measurements

5. Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once payment is completed

📩 How to Submit a Dispute

• Provide photos or videos of damaged products
• Include screenshots of complaints (name, date, and content visible)
• Return the product if requested by our support team

⚠ Important Notes & Exceptions

1. Dispute Deadlines

All disputes must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

• Natural disasters
• Epidemics
• Customs delays
• War or civil unrest

3. Shipping Method Restrictions

No disputes are accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for destinations with known delivery limitations or high-risk regions.

5. Returns

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Items must be returned within 30 days of receipt

6. Service-Based Products

Services (including packaging or photography services) are non-refundable once fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product appearance differs from expectations without defects
• Delays caused by customs or natural events
• Incorrect item ordered or incorrect address provided

📌 Additional Information

• No disputes once an order status is marked as “closed”
• No disputes for the following shipping methods:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Returns are only accepted at designated warehouses
• No refunds for low-quality service unless inspected and verified
• Unacceptable disputes include odors, deleted tracking info, customs-related issues, and similar cases

💬 Need Help?

If you’re unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@gizmolab.shop

We’re here to help make your shopping experience smooth and worry-free!